As governments look towards developing new ways of working and providing modernized services, there is a need to ensure that these efforts ultimately deliver on the desired outcomes of those receiving the service, as well as those delivering them. Using the language of capabilities, the business can clearly communicate intent, ensure that digital transformation is focused on “doing the right things”, and that all aspects of those capabilities (process, organization, information and technology) are considered in solution development. This addresses age-old paradigms of “solutions looking for problems”, silo-ed improvement efforts, and endless IT investments that never fully realize their value.
Digital Transformation in Government Conference (DTiG) 2022
ISACA Ottawa Valley Chapter Annual Conference